Contents SPRING 2021
In Every Issue
Message from the Editorial
Advisory Committee 3
Lessons from the Last Year
By Paul Morrell, CCM, CCE
CEO’s Message 5
2021 – Twice as Unpredictable
By Suzanne Godbehere
Clubhouse Chatter 7
Behind the Scenes 35
By Andy Lee
Upcoming CSCM Events 37
Thought Provoking
Dialogue 8 Life with a CSCM Member
Partners and spouses of CSCM members talk
about what it’s like to be tied to the industry
Moderated by Ryan Tracy, PGA
Case Study 14 Forever Changed
The future of communication and
professional development
By Rob Foster, MBA
JOURNAL OF THE CANADIAN
SOCIETY OF CLUB MANAGERS
Leadership in professional club
management in Canada.
2020–2021 BOARD OF DIRECTORS
PRESIDENT
Kim Iwamoto, CCM, CCE, CPA, CGA
VICE PRESIDENT
Jeff Germond
DIRECTORS
Jana-Lyn Fairbairn, CCM
Michael Hearse, CCM
Scott Hippe
David Main
Steve Pert, CCM
Tom Schellenberg
Ryan Woods
CHIEF EXECUTIVE OFFICER
Suzanne Godbehere
NATIONAL OFFICE
703 Evans Ave., Suite 202A
Etobicoke, ON M9C 5E9
Phone: 416-979-0640
Toll free: 1-877-376-CSCM
Email: national@cscm.org
Website: www.cscm.org
STAFF LIAISON
Melody Lau
PUBLISHED BY
PRESIDENT
Jeff Lester
PUBLISHER
Jill Harris
SALES & ART DIRECTOR
Myles O’Reilly
EDITOR
Lindsay Risto
SENIOR GRAPHIC DESIGNER
John Lyttle
GRAPHIC & ONLINE MEDIA DESIGNER
Mark Aquino
DISTRIBUTION
Maryanne Li
© Copyright 2021 CSCM.
All rights reserved. The contents of this publication
may not be reproduced by any means, in whole or
in part, without the prior written consent of CSCM.
Statements of fact and opinion are the
responsibility of the authors alone and do not imply
an opinion on the part of the officers or members
of CSCM or Lester Communications Inc.
Club Manager Quarterly is published quarterly with
deadlines in January, March, June and September.
Cover photo by Jozef MiÄ?ic/123rf
14 20
Member Profile 20 Life After Club Management
The transition out of club management
can be daunting for some, but Cam
Forrester’s experience was more colourful
By Eric Sargent, CCM
Ideas Forum 23
What’s Your Signature Dish?
Five clubs share the dish that their members
love most
By Ciara Glendon
Features
Seasonal Hiring Strategies
in a Pandemic 29
Strategies for club managers when it comes to
effectively hiring a seasonal workforce
By Eric Sargent, CCM
Considering Club Cyber Security 31
Every organization must take critical steps to
protect its information
By Denis Kateneff
By the Numbers 34 Insights from the 2021 Millennial Golf
Industry Survey
By GGA Partners
EDITORIAL ADVISORY
COMMITTEE
CHAIR Paul Morrell, CCM, CCE
COMMITTEE
Ciara Glendon
Brice MacDermott, PGA
Eric Sargent, CCM
Ryan Tracy, PGA
CMQ § Spring 2021 § 1
/www.cscm.org
link
