CASE STUDY
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fizkes/exact same thing – less chit-chat and sense of connection.
make it less busy; it just helps with time management. I
While we may have been more efficient, engagement has
think continuing this format for a number of meetings is
definitely been impacted without face-to-face interactions.”
definitely beneficial.”
• “The ease of getting people together online is certainly a bonus.
2. As general managers, our days are very busy! Prior to
The recording of necessary meetings is also a huge bonus, that
COVID, trying to set up staff meetings, record minutes,
way nothing gets lost in translation when taking minutes.”
monitor attendance, assign and monitor action items
• “I think we will continue with a hybrid model with some people
were quite tedious! On a scale of 1-10 (10 being highly
in person and some virtually. The online format has reduced
helped), has moving meetings to an online format
the duration of meetings which has freed up time.”
helped? Do you think you will continue using this online
format post-COVID?
3. Since March 2020, professional development (PD)
migrated 100 per cent online from the traditional faceto
Resulting average helpfulness rating = 8.3 out of 10
face or hybrid method. With the pivot of CSCM Branch
90% of respondents will continue to use some form of online
sessions, CCM-related PD, conferences, etc., please
meetings moving forward
provide at least one “pro” and one “con” of 100 per cent
online PD.
Notable responses:
• “The main thing is the efficiency that people can join the
Notable responses:
meeting without travelling, so it saves a lot of time. I think we
• “Pro: It’s easy to attend and convenient. Con: It’s tough to
will continue to use this format to some extent, but there is still
communicate in a bigger meeting; I would prefer in person.”
no replacement for true face-to-face interaction.”
• “Pro: You can multitask, such as have a webinar on in the
• “Moving meetings online has definitely helped with time. I feel
background and check emails at the same time without coming
like even though there is the potential for more “meetings”
across as disengaged or rude. Con: One of the most important
than before, they generally start and end on time, and there
parts of our Society’s PD is networking, which cannot be done
is less chance of them going over the time allotted. It doesn’t
effectively using virtual PD.” 18 § The Canadian Society of Club Managers § www.cscm.org
/www.cscm.org
